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Shipping Policy

Last Updated: May, 28, 2026

Thank you for shopping with CuteeThings. We are committed to processing and shipping your orders as quickly and accurately as possible.

Order Processing

Orders are typically processed Monday through Friday, excluding weekends and holidays.

Please allow 1–3 business days for order processing. During high-volume periods, promotions, or holidays, processing times may be longer.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Locations

We currently ship within the United States only. At this time, we do not offer shipping to Puerto Rico or international destinations.

Free Shipping

We offer free standard shipping on orders of $100 or more within the United States.

Free shipping promotions may be modified or discontinued at any time without notice.

Shipping Rates

Shipping costs for orders under $100 are calculated at checkout based on the destination, package weight, and selected shipping method.

Delivery Times

Delivery times vary depending on your location and the shipping carrier.

Estimated delivery times provided at checkout are estimates only and are not guaranteed.

Delays caused by weather, carrier issues, holidays, or other circumstances beyond our control may affect delivery times.

Order Tracking

Once your order ships, you will receive tracking information via email.

Customers are responsible for monitoring tracking updates and ensuring that the shipping address provided at checkout is accurate.

Incorrect Shipping Information

Please carefully review your shipping address before submitting your order.

CuteeThings is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, CuteeThings is not responsible for lost, stolen, or misplaced packages.

If you believe your package has been lost in transit, please contact the shipping carrier first. If additional assistance is needed, you may contact us and we will do our best to help.

Damaged Shipments

If your package arrives damaged, please contact us as soon as possible and provide:

  • Your order number

  • Photos of the damaged item(s)

  • Photos of the packaging

We will review the claim and determine the appropriate next steps.

Shipping Delays

While we strive to meet estimated delivery times, we are not responsible for shipping delays caused by carriers, weather conditions, natural disasters, holidays, or other events beyond our control.

Contact Us

If you have questions regarding shipping or your order status, please contact us using the contact information provided on our website.

 

FAQ

Frequently Asked Questions

Yes. We offer wholesale pricing on many of our products. Whether you're shopping for your business, an event, or resale purposes, we provide options to purchase products in larger quantities.

Absolutely. You do not need to buy in bulk to shop with us. We welcome both retail and wholesale customers and offer flexible purchasing options to fit your needs.

No. In most cases, you do not need a business license to purchase wholesale products from us. We offer wholesale options to businesses as well as individuals looking to purchase larger quantities.

Yes. We proudly ship orders throughout the United States so customers can enjoy our products no matter where they are located.

Yes. We offer free shipping on orders of $100 or more within the United States.

Orders are typically processed and shipped Monday through Friday. Processing times may vary depending on order volume, holidays, and product availability.

Once your order has been shipped, you will receive tracking information by email so you can follow your package throughout the delivery process.

We accept major credit cards and other secure payment methods available during checkout to provide a safe and convenient shopping experience.

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible. Include your order number and photos of the item and packaging so we can review the issue and help resolve it quickly.

Many of our best-selling products are restocked regularly. However, availability depends on supplier inventory and demand, so some items may take longer to become available again.

Yes. We welcome bulk orders from businesses, resellers, schools, organizations, and event planners. If you need a larger quantity than what is available online, please contact us and we'll be happy to assist.

We regularly update our inventory with new arrivals and trending products. Be sure to check back often to discover our latest cute finds.

No. Our products are primarily selected for teenagers and adults. While we occasionally carry products that may be popular with children, Cutee Things is not focused on children's products and most of our inventory is intended for older customers.

Yes. All products are stored and packed in a clean, pet-free environment. We take care to maintain the quality and condition of every item before it is shipped.

No. All sales are final. We do not accept returns for unwanted items, change-of-mind purchases, or incorrect selections made by the customer.

No. We do not offer exchanges.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within the timeframe specified in our Return & Refund Policy. Include your order number and photos of the item and packaging so we can review the issue.

Refunds are only considered for damaged, defective, or incorrectly shipped items that are reported within the required timeframe. Refund requests are reviewed on a case-by-case basis.

Please contact us as soon as possible with your order number, a description of the issue, and any relevant photos. Our team will review the situation and work to resolve it appropriately.