Return & Refund Policy

Thank you for choosing Cutee Things.

Because many of our products include beauty, personal care, and specialty items, we are unable to accept returns or exchanges after an order has been processed and shipped. All purchases are considered final.

Order Issues

We carefully inspect and package every order before shipment. However, if you receive an item that is damaged during transit or if an incorrect item was sent, please notify us within 48 hours of receiving your package.

To help us review your request, please include:

Your order number
Photos of the item received
Photos of the packaging
A brief explanation of the issue

After reviewing the information, we will determine the most appropriate resolution, which may include a replacement, store credit, or refund.

Products Not Eligible for Return

For health, hygiene, and safety reasons, we cannot accept returns on:

Cosmetics and makeup products
Personal care items
Opened or used merchandise
Clearance, discounted, or final-sale products

Shipping Information

Delivery dates provided by shipping carriers are estimates and cannot be guaranteed. Cutee Things is not responsible for delays caused by carriers, weather conditions, customs, or other circumstances beyond our control.

Customers are responsible for providing accurate shipping information at checkout. Orders shipped to an incorrect address provided by the customer may not be eligible for replacement or refund.

Delivered Packages

Once a package is marked as delivered by the shipping carrier, responsibility for the package transfers to the customer. CuteeThings is not responsible for lost, stolen, or misplaced packages after delivery has been confirmed.

Need Assistance?

If you have any questions regarding your order, our team will be happy to assist you. Please contact us and include your order number for faster service.

FAQ

Frequently Asked Questions

Do you offer wholesale pricing?

Yes. We offer wholesale pricing on many of our products. Whether you're shopping for your business, an event, or resale purposes, we provide options to purchase products in larger quantities.

Can I purchase just one item?

Absolutely. You do not need to buy in bulk to shop with us. We welcome both retail and wholesale customers and offer flexible purchasing options to fit your needs.

Do you need a business license to buy wholesale?

No. In most cases, you do not need a business license to purchase wholesale products from us. We offer wholesale options to businesses as well as individuals looking to purchase larger quantities.

Do you ship throughout the United States?

Yes. We proudly ship orders throughout the United States so customers can enjoy our products no matter where they are located.

Do you offer free shipping?

Yes. We offer free shipping on orders of $100 or more within the United States.

How long does it take to process my order?

Orders are typically processed and shipped Monday through Friday. Processing times may vary depending on order volume, holidays, and product availability.

How can I track my order?

Once your order has been shipped, you will receive tracking information by email so you can follow your package throughout the delivery process.

What payment methods do you accept?

We accept major credit cards and other secure payment methods available during checkout to provide a safe and convenient shopping experience.

What if my order arrives damaged or I receive the wrong item?

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible. Include your order number and photos of the item and packaging so we can review the issue and help resolve it quickly.

Do you restock sold-out items?

Many of our best-selling products are restocked regularly. However, availability depends on supplier inventory and demand, so some items may take longer to become available again.

Can I place a large order for my business?

Yes. We welcome bulk orders from businesses, resellers, schools, organizations, and event planners. If you need a larger quantity than what is available online, please contact us and we'll be happy to assist.

How often do you add new products?

We regularly update our inventory with new arrivals and trending products. Be sure to check back often to discover our latest cute finds.

Are your products designed for children?

No. Our products are primarily selected for teenagers and adults. While we occasionally carry products that may be popular with children, Cutee Things is not focused on children's products and most of our inventory is intended for older customers.

Are your products stored and packed in a pet-free environment?

Yes. All products are stored and packed in a clean, pet-free environment. We take care to maintain the quality and condition of every item before it is shipped.

Can I return an item?

No. All sales are final. We do not accept returns for unwanted items, change-of-mind purchases, or incorrect selections made by the customer.

Do you offer exchanges?

No. We do not offer exchanges.

What if my order arrives damaged or defective?

If your order arrives damaged, defective, or you receive the wrong item, please contact us within the timeframe specified in our Return & Refund Policy. Include your order number and photos of the item and packaging so we can review the issue.

Are refunds available?

Refunds are only considered for damaged, defective, or incorrectly shipped items that are reported within the required timeframe. Refund requests are reviewed on a case-by-case basis.

What should I do if there is a problem with my order?

Please contact us as soon as possible with your order number, a description of the issue, and any relevant photos. Our team will review the situation and work to resolve it appropriately.