Shipping policy

Last Updated: May, 28, 2026

Thank you for shopping with CuteeThings. We are committed to processing and shipping your orders as quickly and accurately as possible.

Order Processing

Orders are typically processed Monday through Friday, excluding weekends and holidays.

Please allow 1–3 business days for order processing. During high-volume periods, promotions, or holidays, processing times may be longer.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Locations

We currently ship within the United States only. At this time, we do not offer shipping to Puerto Rico or international destinations.

Free Shipping

We offer free standard shipping on orders of $100 or more within the United States.

Free shipping promotions may be modified or discontinued at any time without notice.

Shipping Rates

Shipping costs for orders under $100 are calculated at checkout based on the destination, package weight, and selected shipping method.

Delivery Times

Delivery times vary depending on your location and the shipping carrier.

Estimated delivery times provided at checkout are estimates only and are not guaranteed.

Delays caused by weather, carrier issues, holidays, or other circumstances beyond our control may affect delivery times.

Order Tracking

Once your order ships, you will receive tracking information via email.

Customers are responsible for monitoring tracking updates and ensuring that the shipping address provided at checkout is accurate.

Incorrect Shipping Information

Please carefully review your shipping address before submitting your order.

CuteeThings is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, CuteeThings is not responsible for lost, stolen, or misplaced packages.

If you believe your package has been lost in transit, please contact the shipping carrier first. If additional assistance is needed, you may contact us and we will do our best to help.

Damaged Shipments

If your package arrives damaged, please contact us as soon as possible and provide:

• Your order number

• Photos of the damaged item(s)

• Photos of the packaging

We will review the claim and determine the appropriate next steps.

Shipping Delays

While we strive to meet estimated delivery times, we are not responsible for shipping delays caused by carriers, weather conditions, natural disasters, holidays, or other events beyond our control.

Contact Us

If you have questions regarding shipping or your order status, please contact us using the contact information provided on our website.